FAQ

Maybe you will find here an answer to your questions…?

There are some words that I don’t understand….

don’t worry, we indeed use some specific vocabulary that might be difficult to master if you are new to the system.
There is a Glossary that can help you in a first step.

How to manage project Settings?

All the project settings are managed under the MENU: ADMINISTRATION.
You can manage users, user rights, devices and group of devices, entities, POI’s and Geofencing zones….
For specific help on one of these items, use the SEARCH button and type keywords.

I do not have access to all pages of the ubiTT interface…

Administrators of the project can decide to limit access to the interface.
Please contact your project manager if you feel you need to get access to more data.

I want my company logo to appear on the banner of the project, and in specific reports such as PICTURE, POD, CHECK-LIST

Soon you will be able to upload your logo directly on the interface.
In the meantime, please send a request to support.

Is there a mobile application for the interface?

A simplified mobile application is available on the PlayStore and the Apple Store.

Goto ubiTT mobile APP to learn more.

As a warehouse manager I want to be warned when a truck arrives at the depot. I am
not working in front of a computer, but I have my mobile phone in my pocket. Can
ubidata do sth for me?

Of course, we can!

Start to create a POI and/or geofencing zone around your depot.

Then, create an alert rule and let the system warn you through SMS or email directly on your mobile phone.

One of my asset was involved in an accident. I know the place and the date and time it supposedly happened.
None of my drivers did mention anything to me.
What page of ubiTT should I use to confirm?

You have different options.

The easiest is to use the DISPATCHING / FLEET page. Enter the day and time and zoom on the map on the location. You will have in a glance all the assets that where in the close neighborhood.

If more than one asset was present, you can deepen in the analysis by using the REPORTING / TRIP OVERVIEW page for any of the suspect asset.

You could also create a POI where the accident took place, and run the REPORTING / POI on the date and time. This would provide the same information as above but on a tabular form.

I have the impression that some of my clients take too much time to load my trucks.
I want to charge them the lost time when my driver is waiting more than an hour.

ubidata propose a report called Reporting Usage that permit such kind of extracts and much more powerful analysis.

As this report is very powerful, it also is complicated to understand. We suggest you get in touch with one of our experts to expose your issue / question and we will assist you in getting the most out of your fleet data!

=> Send email to support

I am fleet manager in the Food business. I am wondering whether the cool groups are
effectively used. (ie I want to see whether some cool groups work when the trailers are still for a long time).

I work for a pharmaceutical transport company with refrigerated trailers. As a quality
manager, I need to document any out of spec transport because the drugs have to follow
very strict rules. Please help me to organize my job.

I you have not yet installed the telematic devices, you’d better have a discussion with our experts in order to cable properly the devices. Indeed, you might benefit from additional data to temperatures, e.g. door openings, defrosting information, fuel data etc.

Then, make a clear definition of you specifications… what do you really need?
– temperature graphs with any of your transports
– list of out of spec situations
– other?

Finally, take a look to the following pages:
– REPORTING / TEMPERATURE
– ADMIN / ALERT RULES and DISPATCHING / ALERTS
– REPORTING / APPLICATION EVENT

If you still need assistance, don’t hesitatte to get in touch with our experts.

=> contact SUPPORT

I still have questions?

please contact our support line